Customer Bill of Rights
Thank you for trusting CAUSALITY CARE (Holistic Health & Wellness Center) with your service. We are here to ensure you enjoy a safe, professional and stress-free experience with us.
OUR CODE OF ETHICS
Introduction:
“On March 15, 1962, President John F. Kennedy presented a speech to the United States Congress in which he extolled four basic consumer rights, later called the Consumer Bill of Rights. The United Nations through the United Nations Guidelines for Consumer Protection expanded these into eight rights, and thereafter Consumers International adopted these rights as a charter and started recognizing March 15 as World Consumer Rights Day. ~ wikipedia.org
CAUSALITY CARE (Holistic Health & Wellness Center) ensures that our customers enjoy our services in a safe and professional environment. All of our service providers are required to pass CAUSALITY CARE
(Holistic Health & Wellness Center) Code of Ethics training, provide a valid state license, and undergo a criminal record and employment reference check.
Our Code of Ethics is designed to protect you. If anything related to service does not feel right or appropriate, trust your feelings and intuition. Talk to a friend or neutral third party or talk directly to your service provider if you feel comfortable doing so. Otherwise, email us therapy@causalitycare.com and we will immediately respond and approach the service provider on your behalf.
Your Responsibilities
If you are late for your service, the therapist (s) will try their best to accommodate you but if no times or service providers are available your service time may need to be adjusted.
You must also demonstrate ethical behavior. Your therapist or service provider will immediately terminate the service if any inappropriate comments or behaviors are displayed.
Our Pledge
If any inappropriate, abusive or dangerous conduct took place, we will immediately assist you in contacting the appropriate authorities or contact them on your behalf, if permitted by you. We will cooperate in all investigations of complaints made to authorities. Our policy is that if an allegation of inappropriate conduct is made against a therapist, practitioner, the employee will be immediately suspended pending investigation.
Our Commitment to You
At CAUSALITY CARE (Holistic Health & Wellness Center), providing you with a safe, professional and stress-free experience is our number one priority.
You can expect the following from your therapist and / or your service provider.
You have a right to control your experience
Tell your therapist / service provider what you want and don’t want in your service.
Undress to your level of comfort, whether it is leaving on your underwear, taking everything off, or undressing from the waist up. It is up to you and we can perform an effective service whatever your level of undress. The therapist / service provider must offer privacy for you to undress.
Are you comfortable with the amount of pressure? Tell the service provider if you want more or less.
You Will Receive a Safe Professional Service
Our therapist / service providers are required to maintain a professional relationship with you – if they ask to see you outside of work or are becoming too personal in conversation you can ask them to stop or contact us using our official website (causalitycare.com).
Our service providers do not work on the breasts. Gluteal work is permitted upon expressed client consent and over the sheet only with proper draping. Inner thigh work is permitted only to the extent of half of the length between knee and groin. Chest work, no lower than one inch below the medial collar bone is permitted.
You will be properly draped at all times during your service.
Your Service Provider Will Adhere to the Highest Ethical Standards
All CAUSALITY CARE (Holistic Health & Wellness Center) therapist / service providers will be trained in and adhere to the highest ethical standards and must abide by the following Code of Ethics, to:
Demonstrate commitment to provide the highest quality therapy / care services to those who seek their professional service.
Acknowledge the inherent worth and individuality of each person by not discriminating or behaving in any prejudicial manner with clients and/or colleagues.
Acknowledge the confidential nature of the professional relationship with clients and respect each client’s right to privacy within the constraints of the law.
Project a professional image and uphold the highest standards of professionalism.
Demonstrate professional excellence through regular self-assessment of strengths, limitations, and effectiveness by continued education and training.
Accept responsibility to do no harm to the physical, mental and emotional well-being of clients, associates and self.
Not engage in conversations of a personal or sexual nature, including compliments or criticism about a person’s body, lifestyle, past or present relationship situation.
Provide proper draping procedures for all clients at all times. Avoid exposing a client’s private areas at all times.
Not allow their breasts or genitals to brush up against, lean into or touch any part of the client’s body at any time.
Not engage in any sexual conduct or sexual activities involving their clients. Specifically, not touching a client’s private areas. This includes their breasts and genitalia. Genitalia includes near genitalia and anal areas.